Kshitija Niyogi.

Experience

A working timeline.

1. Stealth Startup

   Senior Technical Program Manager — AI

   2024 — Present

   Leading end-to-end delivery of AI voice applications from MVP to early customers. Owning roadmap, evals, latency budgets, and cross-functional execution across product, ML, and infra.

   • —Led delivery of MVP for a real-time voice AI product, shipping the first customer-ready release on a compressed timeline.
   • —Established the eval and quality framework used by ML and product to ship model and prompt changes with confidence.
   • —Owned cross-functional cadence (product, ML, infra, design) and the executive narrative for founders and investors.

2. Dropbox

   Senior Technical Program Manager — Platform Engineering

   2021 — 2024

   Drove platform, security, and infrastructure programs serving every Dropbox engineer and customer. Anchored multi-quarter initiatives across security, identity, and core platform.

   • —Program-led the End-to-End Encryption launch as part of the Dropbox 2024 Spring Release — coordinating engineering, security, legal, compliance, design, and GTM across multiple orgs.
   • —Drove platform reliability and developer-experience programs that shortened build, test, and deploy cycles for hundreds of engineers.
   • —Operated as the connective tissue between executive stakeholders and IC engineering — owning roadmap, risk, and exec-level reporting.

3. Pure Storage

   Technical Program Manager — FlashBlade NPI

   2018 — 2021

   Owned New Product Introduction (NPI) for FlashBlade — Pure's scale-out unstructured-data platform — coordinating hardware, firmware, software, manufacturing, and global commercial launch.

   • —Shipped multiple FlashBlade generations into global GA, aligning hardware, software, supply-chain, legal, and field-readiness teams.
   • —Built the launch operating model — release trains, gate reviews, and risk dashboards — that scaled across the platform org.
   • —Partnered with engineering leadership on roadmap trade-offs and commit-vs-stretch planning.

4. Cisco

   Technical Program Manager — Data Center Switching

   2015 — 2018

   Released NX-OS software trains for Cisco's data-center switching portfolio (Nexus). Owned end-to-end release management across feature teams, QA, sustaining, and customer escalations.

   • —Delivered multiple NX-OS major and maintenance releases on schedule, across hundreds of feature commitments.
   • —Built release scorecards and quality gates adopted across the BU for predictable, low-risk shipping.
   • —Drove cross-team incident reviews and corrective-action tracking to improve release quality release-over-release.

5. Apple

   Program Manager — AppleCare Voice / IVR Platform

   2013 — 2015

   Program-managed the global voice and IVR platform powering AppleCare contact centers worldwide.

   • —Led platform upgrades across geographies with zero customer-facing downtime windows.
   • —Coordinated capacity, telephony vendors, and internal engineering for a 24×7 customer-critical system.

6. Adobe

   Software Engineer / Program Engineer

   2011 — 2013

   Engineering and program work on enterprise products — the technical foundation that grounds my TPM practice today.

   • —Hands-on engineering background informs how I scope, estimate, and de-risk programs.

7. Accenture

   Technology Consultant

   2008 — 2011

   Delivered software consulting engagements for HP, Cisco, and Stanford across enterprise and infrastructure domains.

   • —Multi-client delivery across enterprise IT, networking, and education.

Education

Always learning.

• MIT Professional Education

  Applied Generative AI / AI Strategy

  2025 — 2026

  In progress — production ML systems, evals, AI product strategy.

• The Wharton School (Online)

  Business Strategy & Management

  Certificate

• University of Mumbai

  B.E., Electronics Engineering

Toolbelt

How I work.